(Jefferson City, MO – Insurance News 360) – Missouri drivers who have coverage from Safe Auto could receive a refund or credit after a market conduct examination led to the discovery that the auto insurer did not provide anti-theft discounts on qualifying vehicles between 2008 and 2015. The insurer is required to pay refunds to customers and pay an $80,000 fine.

“When Missourians purchase insurance coverage, insurers must honor the complete terms of the policies, including providing discounts as promised in the insurance policies,” said Department Director John M. Huff. “Our market conduct team will continue to hold insurance companies responsible for keeping their business practices compliant with the terms of the insurance policies and Missouri law.”

The department’s investigation showed that Safe Auto provided the discount to policyholders who indicated that the vehicle contained anti-theft equipment, instead of giving it to all policyholders whose vehicles had the equipment.

The company also allegedly failed to provide discounts for airbags, anti-lock brakes, daytime running lights and passive restraints on certain vehicles in which insurance quotes were issued via the insurer’s website.

Customers with questions should call 844-248-7021 or talk to their agents.

Source: Missouri Department of Insurance.